Pharma Collab AI runs benefit verification, prior authorization, REMS outreach and pharmacovigilance intake end to end — voice agents that call the payer, packets assembled from the source, and a 21 CFR Part 11 audit trail on every action.
The agent sits the payer hold, reads the referral and re-keys nothing. Coordinators spend their day on judgment calls, not on IVR trees.
Benefit verification and authorization run the moment a referral lands — not when someone reaches the top of the queue.
Hash-chained audit trail, bound e-signatures, PHI access logging and validation evidence produced on every release.
Each agent owns a specialty workflow. All of them write to the same evidence trail, so operations and quality read the same record.
Calls the payer, works the hold and the IVR, verifies benefits and captures prior-authorization criteria live on the call.
Assembles a submission-ready packet from what the call and the chart produced — codes, plan, prescriber, clinicals.
Tracks the compliance window, reaches the patient, and evidences every check-in against the program requirement.
One record of where each patient is — referral, coverage, copay, first dose — and what the next step is.
Runs enrollment and affordability paths in parallel with coverage so cost is not the reason a start slips.
Adverse-event intake, seriousness triage, MedDRA coding and Day-0 readiness from fax, email or portal sources.
The same four steps run behind every workflow — and every one of them leaves evidence.
Fax, portal, email or handwritten referral is read and structured — OCR plus clinical summarization, no re-keying.
The agent verifies benefits (EDI where the payer supports it, a live call where it does not) and captures PA criteria.
Packets, outreach and enrollments are prepared and queued. A coordinator approves anything that carries regulatory weight.
Every touch is time-stamped, attributed and hash-chained — inspection prep becomes a query instead of a project.
This was the starting requirement, not a later release.
Hash-chained audit trail, bound electronic signatures.
PHI access logging and least-privilege tenant isolation.
Validation evidence generated on every release.
The agent proposes; a qualified person approves.
The demo runs on sample patients inside a dedicated workspace — a coverage call, an authorization packet and a safety intake, start to finish. Nothing you click is saved.